How to keep complaints from spreading: limiting the fallout from negative social media posts

Titre:
How to keep complaints from spreading: limiting the fallout from negative social media posts
Revue:
HARVARD BUSINESS REVIEW
Année de parution:
2020
Type de document:
Articles 
Cote du document:
P071-20-5/6/1
Statut:
Consultable
Mots clés:
média, prévention, réseaux sociaux, risque, théorie
Acquisition:
06/07/20
Auteur(s):
Herhausen Dennis, Ludwig Stephan, Grewal Dhruv, et al.